XuLei

Emotional Service Boundaries of Human-Machine Collaboration in Libraries in the AIGC Era#

Discussion and Reflection Phase 1#

Initial Question#

In the ultimate form of knowledge services, is human irreplaceability rooted in biological characteristics or civilizational characteristics?

Initial Reflection Process#

Well, this question is quite interesting. The user asks whether human irreplaceability in the ultimate form of knowledge services is based on biological characteristics or civilizational characteristics. First, I need to understand these two concepts. Biological characteristics may refer to unique attributes of humans as biological entities, such as brain structure, emotions, and creativity. Civilizational characteristics may refer to the culture, values, systems, etc., that humans have formed over long-term social development.\n\n> Next, I need to analyze what the ultimate form of knowledge services looks like. With the rapid development of AI, models like GPT-4 can already process vast amounts of information and even generate content. In the future, AI may become even more powerful, capable of self-learning, adapting to various tasks, and possibly even possessing some form of consciousness? However, for now, AI still relies on data and algorithms, lacking human emotions and subjective experiences.\n\n> The user's question may be about what irreplaceable aspects of humanity remain when AI can handle all knowledge services. At this point, it is necessary to distinguish whether it is human biological characteristics (such as emotions and intuition) or civilizational characteristics (such as morality and cultural heritage) that make humans irreplaceable. The user may also be contemplating the essential value of human existence or worrying about whether AI will completely replace human roles in certain fields.\n\n> Then, I need to break down these two aspects. In terms of biological characteristics, humans have complex nervous systems, emotional experiences, and creativity, which may be difficult for machines to fully replicate. For example, emotional expression in artistic creation or intuitive judgment when solving complex problems may be rooted in biological characteristics. In terms of civilizational characteristics, humans have a historical accumulation of culture, ethical systems, and social structures, which are the crystallization of collective wisdom and may also be difficult for AI to fully replicate.\n\n> However, these two may not be entirely independent. Human civilizational characteristics are actually built upon biological characteristics, such as language ability and cooperation ability, which promote the development of civilization. Therefore, irreplaceability may involve both, but it is necessary to identify which is more fundamental.\n\n> Additionally, the possibility of technological development must be considered. If future biotechnology allows for the integration of the human brain with machines or the complete simulation of the human brain, then biological characteristics may be replicated. However, civilizational characteristics involve collective and historical dimensions, which may require more complex systems to simulate, such as cultural evolution and social dynamics, which may be harder for AI to replicate.\n\n> Furthermore, the user may wish to receive deeper philosophical reflections, such as what the essence of humanity is—whether it exists as a biological entity or as a bearer of civilization. This question may touch on concepts like self-awareness and free will, requiring knowledge from cognitive science, philosophy, sociology, and other disciplines.\n\n> Ethical considerations may also be necessary. Even if AI can mimic civilizational characteristics, such as adhering to ethical standards, human moral judgment often relies on emotions and empathy—does this belong to biological characteristics? Or is the ethical system itself a product of civilizational development, belonging to civilizational characteristics?\n\n> At this point, examples may be needed. For instance, in medical knowledge services, AI can provide diagnostic suggestions, but the communication and empathy abilities between doctors and patients may rely more on human biological characteristics. In legal consulting, AI can analyze cases, but understanding the cultural background and social values behind the law may require civilizational characteristics.\n\n> However, it is also possible that in the future, AI can learn these civilizational characteristics through big data, thus mimicking human behavior. The question then becomes whether imitation equates to having true understanding and consciousness. If AI only simulates without subjective experience, then human biological characteristics may still be the irreplaceable core.\n\n> In summary, this question needs to be analyzed from multiple levels: technological possibilities, philosophical definitions, ethical values, and the interaction between biology and civilization. The final conclusion may need to point out that although civilizational characteristics are built upon biological characteristics, in the ultimate form of knowledge services, human irreplaceability is more likely rooted in civilizational characteristics, as civilization is dynamic and constantly evolving, while biological characteristics may be partially replicated by technology. Or conversely, certain fundamental qualities in biological characteristics, such as consciousness and emotions, are irreplaceable by civilization.\n\n> It may also be necessary to reference some theories, such as the Turing Test and the Chinese Room argument, to discuss the distinction between consciousness and simulation. Or refer to Yuval Noah Harari's discussion of dataism and human values in "Homo Deus: A Brief History of Tomorrow." \n\n> Additionally, user needs may be considered. They may want to understand future career planning or how humans can maintain uniqueness in the AI era. Therefore, the answer should not only be theoretically profound but also have practical application significance.\n\n> Finally, it may be necessary to integrate all factors and point out that human irreplaceability does not fully depend on biology or civilization, but rather on the interplay of both, with certain core elements such as creative thinking and the depth of ethical judgment potentially relying more on the joint action of biological and civilizational characteristics, while civilizational characteristics, as a continuation of collective wisdom, may be more critical.

Please critically reflect on the above thoughts and then answer my question: In the ultimate form of knowledge services, is human irreplaceability rooted in biological characteristics or civilizational characteristics?

Gemini's Response to Question 1#

Deep Restructuring: The Roots of Human Irreplaceability in the Ultimate Form of Knowledge Services#

In the future landscape of knowledge services, the core position of artificial intelligence (AI) is beyond doubt. However, when knowledge services evolve to the "ultimate form," does humanity still retain irreplaceable value? Where does this value root?

1. The Ultimate Form of Knowledge Services: Beyond Instrumentality, Reaching Value and Meaning (This part is largely consistent with Answer 1, slightly abbreviated)

Current knowledge services largely focus on information retrieval, organization, analysis, and dissemination. AI has already demonstrated strong capabilities in these areas, such as:

• Efficient Information Retrieval and Aggregation: AI can quickly scan vast amounts of data, extract key information, and present it in a structured manner.
• Precise Knowledge Analysis and Reasoning: AI can use complex algorithms for logical reasoning, pattern recognition, and even make predictions and decisions in specific fields.
• Personalized Knowledge Delivery and Learning: AI can customize knowledge content based on user needs and behaviors, providing adaptive learning experiences.

However, the ultimate form of knowledge services is not merely a more efficient and precise information delivery system. True knowledge services must touch on deeper human needs: the construction of meaning, the judgment of value, and the understanding of existence itself. This transcends simple "information processing" and enters the realm of "wisdom generation."

In the ultimate form of knowledge services, human needs may evolve to:

• Seek profound insights into complex issues rather than simple solutions. In the face of ethical dilemmas, social changes, and survival challenges, humans desire thinking that can touch the essence of the problem and provide enlightening perspectives.
• Desire emotional connections with knowledge services rather than mere instrumental use. Knowledge services are no longer cold tools but partners that can understand human emotions and values and engage in empathetic communication.
• Pursue knowledge services that promote personal growth and social progress rather than merely enhancing efficiency. The ultimate form of knowledge services should stimulate human creativity, elevate moral standards, and drive society toward a more ideal direction.

2. Biological Characteristics: The Cornerstone and Limits of Irreplaceability

Human biological characteristics are not only the foundation of survival but also the underlying driving force of cognition, emotion, and action. They are both the source of human uniqueness and the boundaries that AI finds difficult to surpass.

1. Consciousness and Subjective Experience:

   • Essence Insight: Consciousness is far from mere information processing; it is the internal experience of "being", a unity of phenomenal consciousness, self-awareness, and access consciousness. It grants us the unique ability to feel qualia, reflect on ourselves, and construct a subjective world. This is the foundation of meaning-making, value judgment, and deep understanding.
   • AI Limitation: AI remains a black box at the level of consciousness. The biological basis of consciousness may involve complex mechanisms such as biological emergence and quantum effects, which AI, based on non-biological substrates, cannot reach in terms of subjectivity rooted in life experiences. Even if it simulates behavior, it lacks internal feelings.
   • Irreplaceability: In the ultimate form of knowledge services, the subjective experience and internal perspective brought by consciousness are the irreplaceable core of humanity. For knowledge services that require deep understanding, value judgment, and ethical decision-making, such as philosophical reflection, ethical consulting, and artistic appreciation, the depth of experience rooted in consciousness is crucial, which AI, lacking subjectivity, cannot provide.

2. Emotion and Empathy:

   • Essence Insight: Emotions are not merely physiological responses but deep drivers of value and social connection. Basic emotions relate to survival adaptation, while higher emotions maintain social relationships, and empathy is the cornerstone of understanding others, building trust, and engaging in deep communication. Emotions are the core driving forces behind human decision-making, value judgment, and interpersonal interactions.
   • AI Limitation: AI can recognize, analyze, and even simulate emotional expressions, but it lacks genuine emotional experience and value-driven motivation. AI's "emotional simulation" is essentially pattern recognition and strategy adjustment, devoid of the internal emotional quality and value commitment. It cannot grasp the complexity and nuances of emotions or their deep role in human decision-making.
   • Irreplaceability: In the realm of knowledge services, emotional understanding, empathy, and human care are irreplaceable advantages of humanity. In fields such as psychological counseling, emotional support, interpersonal relationship mediation, and areas requiring humanistic care like healthcare and education, the emotional warmth, empathy, and trust-building abilities of humans are crucial, which cold algorithms cannot achieve.

3. Embodied Cognition:

   • Essence Insight: Cognition does not operate in isolation within the brain but is a dynamic process of deep interaction between the body, senses, and environment. Perception and action are unified, concepts are rooted in bodily experiences, and the environment is embedded in the cognitive process. Embodied cognition grants humans intuition, insight, situational understanding, and a holistic grasp of a complex world.
   • AI Limitation: Current AI primarily relies on symbolic and data processing, lacking a biological body and real-world embodied experiences like humans. Even if embodied intelligence develops, AI's "body" is merely a simulation or tool, making it difficult to achieve the same depth of perception and complexity of experience as biological bodies. This limits AI's ability to understand abstract concepts, engage in creative thinking, and perform contextual reasoning.
   • Irreplaceability: In the field of knowledge services, the intuition, insight, and situational wisdom brought by embodied cognition are unique advantages of humanity. In areas requiring innovative problem-solving, artistic creation, understanding complex systems, and making highly contextual judgments in strategic decision-making, the holistic cognitive abilities based on embodied experiences are difficult for AI, lacking real bodily experiences, to match.

3. Civilizational Characteristics: The Sublimation and Expansion of Irreplaceability

Civilizational characteristics are complex systems of culture, institutions, and values constructed by humans on a biological foundation, amplifying human biological potential and shaping our unique ways of social existence and value pursuit.

1. Cultural Transmission and Innovation:

   • Essence Insight: Culture is the crystallization of collective human wisdom, a dynamically evolving system of meaning that transmits knowledge, values, and worldviews through language, art, customs, etc. Culture shapes cognitive patterns, value orientations, and social norms, serving as the foundation for social cohesion, identity, and sustainable development.
   • AI Limitation: AI can learn and analyze cultural data and even generate content in cultural styles, but it lacks true understanding of cultural meanings and value recognition. AI struggles to comprehend the historical context, value connotations, and social motivations and meanings behind cultural innovations.
   • Irreplaceability: In the field of knowledge services, cultural understanding, value transmission, and cultural innovation are irreplaceable contributions of humanity. In areas such as cultural heritage preservation, cross-cultural communication, guiding social values, and humanistic and social science research requiring cultural sensitivity and historical depth, human understanding of cultural contexts, guardianship of cultural values, and cultural innovation capabilities are crucial, which AI, lacking cultural foundations, cannot achieve.

2. Ethical Judgment and Moral Responsibility:

   • Essence Insight: Ethics is not a rigid set of rules but a dynamic value system that maintains social order and promotes common welfare. Ethical judgment involves value trade-offs, responsibility, and the pursuit of justice, reflecting human concerns for social common interests and long-term development. A sense of moral responsibility is the cornerstone of social cooperation, trust-building, and sustainable development.
   • AI Limitation: AI can learn ethical principles and even make ethical decisions in specific contexts, but it lacks genuine moral responsibility and value commitment. AI's ethical decisions are based on preset rules and algorithmic optimization, lacking the complex emotions, value trade-offs, and social responsibility found in human ethical judgment.
   • Irreplaceability: In the field of knowledge services, ethical judgment, moral responsibility, and guiding social values are irreplaceable roles of humanity. In areas such as ethical consulting, public policy formulation, social governance, and fields requiring value judgment and social responsibility in healthcare and law, human ethical conscience, value commitment, and sense of social responsibility are crucial, which AI, lacking moral agency, cannot undertake.

3. Social Collaboration and Community Building:

   • Essence Insight: Social collaboration goes beyond efficiency enhancement; it is a human existence mode of meaning creation and value sharing. Language communication, teamwork, and community identity build complex social organizations, form collective wisdom, respond to challenges together, and achieve common goals. A sense of community belonging, trust, and cooperation spirit is the source of social progress and human happiness.
   • AI Limitation: AI can assist or even replace some aspects of social collaboration, but it struggles to understand the emotional dimensions, cultural meanings, and value goals of social collaboration. AI's collaboration models are based on preset rules and efficiency optimization, lacking the complex emotional interactions, trust-building, cultural tacit understanding, and shared vision found in human social collaboration.
   • Irreplaceability: In the field of knowledge services, social collaboration, community building, and humanistic care are irreplaceable roles of humanity. In areas such as social work, community services, team building, and fields requiring interpersonal interaction, emotional connection, and community cohesion in education and cultural arts, human sociality, collaborative spirit, and community building capabilities are crucial, which AI, lacking real social relationships, cannot achieve.

4. The Dialectical Unity of Biological and Civilizational Characteristics: A Complete Picture of Irreplaceability

Returning to the initial question: In the ultimate form of knowledge services, is human irreplaceability rooted in biological characteristics or civilizational characteristics?

Through the above analysis, we can draw a deeper conclusion: Human irreplaceability is not merely rooted in biological or civilizational characteristics but is a manifestation of the dialectical unity of both.

• Biological characteristics are the foundation and premise. Consciousness, emotions, and embodiment constitute the underlying architecture of human cognition, experience, and value judgment. Without these biological foundations, civilizational characteristics cannot be discussed.
• Civilizational characteristics are the extension and sublimation. Cultural, ethical, and social collaboration characteristics are the social expressions and cultural constructions of human biological characteristics. Civilizational characteristics amplify human cognitive abilities, elevate moral standards, and construct complex and meaningful social lives.

In the ultimate form of knowledge services, human irreplaceability will primarily manifest in the following aspects, all of which are inseparable from the joint action of biological and civilizational characteristics:

1. Profound Meaning Construction and Value Judgment: Humans can deeply interpret and judge the meaning and value of knowledge based on their subjective experiences, emotional understanding, and cultural values. This transcends AI's data analysis and logical reasoning, reaching a higher level of understanding and application of knowledge.
2. Empathetic Interpersonal Care and Ethical Services: Humans can provide knowledge services that are warm, caring, and ethically considerate based on their emotional resonance and sense of ethical responsibility. This is particularly important in healthcare, education, psychological counseling, and social work.
3. Continuous Cultural Innovation and Social Progress: Humans can drive knowledge innovation, cultural evolution, and social progress based on their creativity, critical thinking, and concern for the common good of society. This is key to knowledge services transcending instrumental value and achieving higher social value.

5. Summary and Outlook: Symbiotic Evolution and the Future of Humanistic Values

In summary, even if AI surpasses humans in the efficiency and scale of knowledge services, humans still possess irreplaceability based on the deep integration of biological and civilizational characteristics. This irreplaceability is rooted in our unique experiences of consciousness, emotional depth, ethical responsibility, cultural creativity, and social collaboration abilities, which have been more finely depicted within the framework of "Essence Insight; AI Limitation; Irreplaceability."

In the ultimate form of knowledge services, the role of humans will focus more on meaning construction, value guidance, and humanistic care. We will form a symbiotic relationship with AI, where AI is responsible for efficient execution, and humans focus on knowledge services that are more creative, ethical, and humanistic, jointly building a more intelligent, meaningful future society.

Ultimately, human irreplaceability lies not in competing with AI in instrumental rationality and efficiency but in fully leveraging our unique life experiences and cultural heritage to create deeper humanistic values that AI cannot reach. This is the direction we truly need to uphold and expand in the ultimate form of knowledge services.

Discussion and Reflection Phase 2#

Based on the content of Discussion and Reflection Phase 1, rethink the service boundaries of human-machine collaboration in library information management, organization, and services in the AIGC era. Which types of reading, cultural, and knowledge services in libraries need to retain human emotional involvement?

Reflection Process on Discussion and Reflection Phase 2#

Well, the user's current question is about the service boundaries of human-machine collaboration in library information management, organization, and services in the AIGC era, and which types of reading, cultural, and knowledge services need to retain human emotional involvement. First, I need to review the previous discussion, especially the conclusion about human irreplaceability being rooted in biological and civilizational characteristics, and then apply these conclusions to specific scenarios in libraries.

The user may be working in a library or interested in the future development of libraries. They may want to know how libraries should adjust their service models in the context of increasingly prevalent AI technology, which services should be led by humans, and which can be handed over to AI. The deeper need may be how to maintain the humanistic value of libraries amid the technological wave and ensure that services do not lose their warmth.

First, I need to analyze the existing service types in libraries. Traditionally, libraries provide book lending, information retrieval, reference consulting, reading promotion, cultural activities, etc. In terms of information management, this includes classification cataloging, data management, resource procurement, etc. In the AIGC era, AI can automate many processes, such as classification cataloging, intelligent retrieval, personalized recommendations, and even generating content summaries or guides.

However, based on previous conclusions, human irreplaceability lies in conscious experience, emotional empathy, ethical judgment, and cultural transmission. Therefore, it is necessary to identify which services require these human traits. For example, complex issues in reference consulting may require human emotional understanding, emotional resonance in reading promotion, and value guidance in cultural activities.

Next, it may be necessary to break down library services and analyze which aspects require human involvement. For instance, children's reading guidance requires emotional interaction, reading therapy related to mental health requires empathy, local cultural transmission requires deep cultural understanding, and handling ethical controversial content requires moral judgment.

At the same time, the diversity of user groups must be considered. For example, children, the elderly, and people with disabilities may have different emotional needs that AI may not fully meet. Additionally, in promoting social inclusion and cultural diversity, the role of human librarians may be more critical.

It is also essential to consider the model of human-machine collaboration. For example, AI handles data analysis and basic services, while humans focus on in-depth consulting and emotional support. Alternatively, AI provides tools, and humans engage in creative activity planning. It is necessary to clarify boundaries to avoid over-reliance on technology at the expense of humanistic care.

Existing library cases may also need to be referenced to see how they integrate AI technology while retaining humanized services. For example, some libraries use chatbots to handle common questions, but complex inquiries are still managed by librarians. Or use AI for book recommendations, but reading clubs are led by humans.

Moreover, ethical issues are also crucial. For instance, user privacy and data security may be compromised by AI, which could introduce biases that require human oversight. Additionally, in cultural transmission, how to maintain accuracy and avoid misleading content generated by AI requires human experts' review.

In summary, the services in libraries that need to retain human emotional involvement may include: in-depth reference consulting, reading therapy, services for children and special groups, cultural transmission activities, ethical decision-making, and creative interactive projects. These services rely on human emotions, empathy, cultural understanding, and moral judgment, making them difficult for AI to replace.

Please critically reflect on the above thoughts and then answer the question posed in Discussion and Reflection Phase 2: Based on the content of Discussion and Reflection Phase 1, rethink the service boundaries of human-machine collaboration in library information management, organization, and services in the AIGC era. Which types of reading, cultural, and knowledge services in libraries need to retain human emotional involvement?

Gemini's Response to Question 2#

Emotional Service Boundaries of Human-Machine Collaboration in Libraries in the AIGC Era: A Beacon for Reshaping Humanistic Values#

In the rapidly evolving context of AIGC technology, libraries are undergoing unprecedented transformations. As revealed in the deep analysis of the previous phase, human irreplaceability is not about competing with AI in efficiency but about upholding the deep humanistic values woven from our unique biological and civilizational characteristics. Therefore, when exploring the service boundaries of human-machine collaboration in libraries in the AIGC era, it is essential to focus on how to maximize AI's instrumental advantages while steadfastly retaining and expanding human emotional involvement to illuminate the future of knowledge services with humanistic light.

1. AIGC Empowering Libraries: Efficiency Revolution and Functional Expansion

The rise of AIGC technology, especially large language models (LLMs), brings tremendous efficiency improvements and functional expansion opportunities for library information management, organization, and services:

• Intelligent Information Management and Organization:

  • Automated Cataloging and Classification: AI can quickly and accurately process vast amounts of literature resources, achieving automated cataloging, thematic indexing, and knowledge graph construction, significantly enhancing information organization efficiency.
  • Intelligent Knowledge Retrieval and Discovery: AI retrieval systems based on natural language processing (NLP) can understand users' complex information needs, providing semantic and precise retrieval, and even conducting knowledge reasoning and association discovery.
  • Personalized Resource Recommendations and Pushes: AI algorithms can analyze user reading behaviors and preferences to achieve personalized resource recommendations, content pushes, and learning path planning, enhancing user service experiences.
  • Virtual Librarians and Intelligent Q&A: AI chatbots can handle daily inquiries, library guidance, and information queries, providing 24/7 service availability and improving service accessibility and response speed.

• Innovative Knowledge Services and Cultural Experiences:

  • AIGC Content Creation and Assistance: AI can assist librarians in content creation, such as generating book review summaries, event copy, and exhibition commentary, enhancing content production efficiency and diversity.
  • Immersive Reading and Learning Experiences: By integrating VR/AR/MR technologies, AIGC can create virtual libraries, immersive reading spaces, and interactive cultural exhibitions, offering more engaging and participatory knowledge acquisition and cultural experiences.
  • Multimodal Knowledge Presentation and Dissemination: AIGC can integrate text, images, audio, and video into multimodal information, creating more vivid, intuitive, and easily understandable knowledge content, enhancing knowledge dissemination effectiveness.

2. Service Boundaries of Human-Machine Collaboration: The Necessity and Uniqueness of Emotional Involvement

Although AIGC brings many conveniences to libraries, not all services are suitable for complete AI dominance. Human emotional involvement remains indispensable and even crucial in certain key areas. This is not a conservative resistance to technological progress but is based on a profound understanding of the essence of knowledge services and a commitment to the unique value of humanity.

Based on the analytical framework of human irreplaceability from the previous phase, we can delineate the emotional service boundaries of human-machine collaboration in libraries:

1. Deep Meaning Construction and Value Analysis Services:

   • Service Types: Philosophical reflection reading guidance, ethical issue discussions, in-depth interpretations of social hot topics, critical thinking training workshops, and thematic book exhibitions exploring the meaning of life.
   • Necessity of Emotional Involvement: These services touch on the deeper meanings of knowledge and value judgments, requiring human guidance and interpretation based on subjective experiences of consciousness, emotional value drives, and profound cultural and ethical understanding. AI can provide relevant materials and diverse perspectives but cannot replace humans in value analysis, meaning construction, and heuristic guidance.
   • Role of Human Librarians: To become interpreters of meaning, guides of value, and coaches of critical thinking, using dialogue, discussion, and heuristic questioning to lead readers to think deeply about the value implications behind knowledge and cultivate independent thinking and rational judgment abilities.

2. Humanistic Care and Emotional Support Services:

   • Service Types: Reading therapy, mental health-themed book exhibitions, reading activities for vulnerable groups, community emotional support book clubs, life education thematic lectures, and nostalgic reading salons.
   • Necessity of Emotional Involvement: These services focus on human emotional needs, mental health, and social adaptation, requiring human warmth, understanding, and support based on emotional empathy, interpersonal care, and ethical responsibility. AI can provide mental health knowledge and resources but cannot replace human empathy, emotional comfort, and trust-building.
   • Role of Human Librarians: To become listeners of emotions, companions of the soul, and transmitters of humanistic care, using warm language, sincere communication, and empathetic guidance to help readers gain emotional support, spiritual solace, and personal growth through reading.

3. Cultural Transmission and Community Cohesion Services:

   • Service Types: Local cultural theme exhibitions, intangible cultural heritage experience activities, traditional festival-themed reading promotions, community cultural memory workshops, local literature book clubs, cultural exchange salons, and oral history collection projects.
   • Necessity of Emotional Involvement: These services aim to transmit culture, maintain communities, and enhance cultural identity and belonging, requiring human organization, guidance, and deep participation based on recognition of cultural values, maintenance of community emotions, and historical responsibility. AI can present cultural knowledge and historical information but cannot replace human emotional investment, passion for cultural transmission, and community cohesion.
   • Role of Human Librarians: To become guardians of culture, connectors of communities, and transmitters of cultural memory, using emotionally charged activity planning, community interaction, and cultural performances to inspire readers' love for local culture, enhance cultural confidence, and promote community cohesion.

4. Innovative Creativity and Inspiration Services:

   • Service Types: Creative writing workshops, art design-themed book exhibitions, innovative thinking training camps, inspiration-boosting reading spaces, science fiction literature appreciation sessions, and interdisciplinary knowledge fusion salons.
   • Necessity of Emotional Involvement: These services aim to stimulate creativity, cultivate innovative thinking, and promote cross-disciplinary knowledge fusion, requiring human inspiration, guidance, and stimulation based on embodied cognition, intuition, insight, and curiosity about the unknown. AI can provide knowledge materials and innovative tools but cannot replace human sparks of inspiration, intuitive judgments, and creative passion.
   • Role of Human Librarians: To become inspiration igniters, catalysts of creativity, and promoters of cross-disciplinary fusion, using stimulating guidance, interactive communication, and creatively designed activities to create a free, open, and exploratory atmosphere that inspires readers' innovative potential.

3. The Future of Library Emotional Services: Upholding and Expanding Humanistic Values

In the AIGC era, library emotional services should not merely cling to traditional models but should innovate service forms, expand service connotations, and enhance service quality based on technological empowerment, integrating humanistic values into every aspect of knowledge services.

• Human-Machine Collaboration, Complementary Advantages: Use AI as a tool to assist librarians in information management, resource recommendations, and preliminary consultations, freeing librarians from repetitive tasks to focus on deeper, more emotional, and humanistic value-driven services.
• Technological Empowerment, Emotional Warmth: Utilize AIGC technology to create more emotionally resonant service experiences, such as:
  • Personalized Emotional Recommendations: AI not only recommends reading lists but also understands users' emotional states, suggesting books that provide emotional support and mood regulation.
  • Emotional Interaction with Virtual Librarians: Train AI chatbots to possess certain emotional recognition and response capabilities for more human-like conversational exchanges.
  • Immersive Emotional Experience Spaces: Use VR/AR technology to create virtual reading spaces that simulate different scenarios, enhancing readers' emotional immersion and resonance.
• Librarian Capability Enhancement, Humanistic Literacy Improvement: Strengthen librarians' humanistic literacy training to enhance their emotional communication, empathetic understanding, ethical judgment, cultural appreciation, and innovative thinking abilities, enabling them to better fulfill roles in emotional services and humanistic value guidance.

In summary, the service boundaries of libraries in the AIGC era are not a simple binary division of "what machines can do and what humans can do," but rather a redefinition and reinforcement of the unique value of humanity in knowledge services based on human-machine collaboration—emotional involvement, humanistic care, meaning construction, cultural transmission, and creative stimulation. Libraries should take AIGC as wings, but also as the soul of humanity, steadfastly uphold the emotional service front, expand the boundaries of humanistic values, and become a warmer, wiser, and more humanistic lighthouse of knowledge in the AIGC era.